Understanding conflict in the workplace - virtual (INTC00289)

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Online Course
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  • This is an East Riding Council staff course. If you are not a member of staff, you will not be able to apply or enrol to this course.

Course details

The need to have challenging and difficult conversations is inevitable as a leader, especially in ever changing times and work locations. Leaders who neglect to have these conversations, often risk having more serious business consequences. Being able to deal with difficult conversations effectively is critical and is invaluable in maintaining positive relationships to achieve the desired results. This course, will allow you to better understand how to approach challenging conversations, effective communication techniques and use active listening skills to diffuse difficult and challenging conversations.

What do I need to join the course?

You will need an interest in developing your skills in conflict management to support teams, encourage a positive outcome and understand what underpins behavior. Although there are no official prerequisites to the course, there will be a need to be open minded and be prepared to self-reflect.

In order to join this virtual course you will need:

A reliable internet connection, a webcam / camera and a computer/Laptop/Tablet/Smartphone, you may also choose to use a headset or earphones with a microphone attachment. You may also wish to have a notepad and pen available for making any notes. You should ensure that you have a suitable place to study that is free from any distractions.

What do I need to provide for the first session?

Ensure you have Pen and Paper for taking notes. You will also need to come prepared with an idea that you can present to the group on for 5 minutes at the end of the course. The topic should be relevant to your role/service area. The content of the presentation will be developed throughout the training session.

This course is delivered via virtual learning on Microsoft Teams. You will not need to attend any classroom delivery but you will need to commit to attending the virtual sessions at the specified dates and times. In order to participate in the virtual sessions you will need access to the following:

  • Computer/Laptop/Smartphone/Tablet
  • Headset/earphones if required, including a microphone (unless you are able to work in an area where you will not be disturbed/disturb others
  • A reliable internet connection
  • An email address to access the virtual classroom
  • A means of using video conferencing e.g. integrated webcam, webcam, smart phone/tablet with camera
  • Teams app downloaded (free download is available – https://www.microsoft.com/en-gb/microsoft-365/microsoft-teams/download-app

How will I be taught?

Your learning will be supported online by an experienced trainer, this will be an interactive session and you will be able to take part in small and large group discussions and share your thoughts. Additional reading may be required to support learning.

What will I learn?

This session aims to equip learners with the skills and knowledge to be able to move towards rather than away from conflict in a positive and assertive manner. This will be achieved by:

  • Identify causes of conflict at work
  • Describing the stages in the development of conflict
  • Explaining how conflict manifests
  • Explaining techniques a manager could use to minimise and resolve conflict in the workplace
  • Describe how a manager could promote a positive atmosphere in order to minimise the adverse effects of conflict

What could I do next?

This is a standalone course and  supports other courses forming part of the Essential Skills for East Riding Managers programme, including:

  • Developing your Emotional Intelligence Skills
  • Organising and Delegating
  • Leading and Motivating a Team
  • Modern Leadership for the Modern Workplace
  • Recruitment and Selection inc Safer Recruitment

If you wish to undertake further training you should discuss this with your line manager in the first instance. Details of other courses are available to view on the course booking system.