Managing Underperformance in Teams - virtual (INTC00589)

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Online Course
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  • This is an East Riding Council staff course. If you are not a member of staff, you will not be able to apply or enrol to this course.

Course details

It can be difficult to decide whether a person's poor performance should be handled as a conduct (won’t) or capability (can’t) issue. This course will give you the knowledge, skills and confidence to manage these difficult situations effectively.

The course identifies the difference between capability and discipliary along with the need to discuss performance issues within a timely manner using effective communication skills.

The importance of invoking the Capability Procedure is to improve the situation and to provide support to the employee using a coaching approach to their development.

What do I need to join the course?

Commit to completing all elements of the module including the activities. Application of your learning into the workplace are essential to strengthening your day to day practice.

In order to join this eLearning course you will need:
A reliable internet connection, a computer/Laptop/Tablet/Smartphone, you may also choose to use a headset or earphones with a microphone attachment.

What do I need to provide for the first session?

This course is delivered via virtual learning on Microsoft Teams. You will not need to attend any classroom delivery but you will need to commit to attending the virtual sessions at the specified dates and times. In order to participate in the virtual sessions you will need access to the following:

  • Computer/Laptop/Smartphone/Tablet
  • Headset/earphones if required, including a microphone (unless you are able to work in an area where you will not be disturbed/disturb others
  • A reliable internet connection
  • An email address to access the virtual classroom
  • A means of using video conferencing e.g. integrated webcam, webcam, smart phone/tablet with camera
  • Teams app downloaded

You may find it useful to have a notebook and pen to make notes and you may be asked to submit work back to your tutor, therefore the ability to produce a text or word document that you can upload or email to your tutor will be beneficial

How will I be taught?

Your learning will be supported online by an experienced trainer, this will be an interactive session and you will be able to take part in small and large group discussions and share your thoughts. Additional reading may be required to support learning.

What will I learn?

This session aims to increase a managers’ awareness of their responsibilities in managing underperformance and develop their confidence in addressing performance issues.This will be achieved by:

  • Explore, what is underperformance
  • Identify the possible causes of underperformance
  • Examine ways in which you can support team members in addressing performance issues
  • Recognise the benefits of a performance improvement plan using SMART objectives
  • Managing continuting poor performance following formal policies and procedures

What could I do next?

This is a standalone course and supports other courses forming part of the Essential Skills for East Riding Managers programme, including:

  • Developing your Emotional Intelligence Skills
  • Organising and Delegating
  • Leading and Motivating a Team
  • Modern Leadership for the Modern Workplace
  • Recruitment and Selection including Safer Recruitment

If you wish to undertake further training you should discuss this with your line manager in the first instance. Details of other courses are available to view on the course booking system.