Handling Suspect Packages (INTE00060)
- This is an East Riding Council staff course. If you are not a member of staff, you will not be able to apply or enrol to this course.
Course details
If any part of your role involves dealing with post and parcels then you should undertake this short eLearning course. Whether you work in the despatch office or you pick up the mail for your office every now and then, everyone should be aware of the dangers of suspect packages, how to identify them and what to do if you find one.
The council receives a vast amount of mail, parcels and other deliveries – from letters to pallets - on a daily basis. This offers anyone intent on causing harm or disruption a potential route onto the premises. This course will give you the knowledge you need to identify any potentially suspect packages that you may come across, and what steps you should take to ensure your own and others’ safety.
Safety at the council is everyone’s responsibility, and if any part of your role involves handling mail or deliveries then you would benefit from this course.
What do I need to join the course?
To complete the course, no prior subject knowledge is required.
This eLearning is most suitable and should be undertaken, by those dealing with post & parcels and who work in the following areas. Other teams and services may also find this eLearning package useful.
- People Services
- Corporate Support includes Despatch staff
- Safety Services
- Culture and Customer Services
- Destination and Facilities - Sewerby Hall, The Spa, Southcliffe Caravan Park, Foreshores
- Leisure Centres
- Customer Service Centres
- Libraries
- Museums and Archives
- Schools - Administration Staff
- Children’s Centres
- Accommodation Services
- Supplies
- Depots - Reception staff
- Business Centres - Administration / reception Staff
- Adult Learning Centres - Administration / reception staff
For the eLearning you will need a computer/laptop/tablet/smartphone and reliable internet connection. You will need access to eLearn. You may wish to have a notepad and pen available for making any notes. You should ensure that you have a suitable place to study that is free from any distractions.
What do I need to provide for the first session?
For this course you will need to think about the importance of your role in terms of handling suspect packages and how this can impact on your customers and colleagues. You may wish to have a notepad and pen handy to make notes and to jot down important contact information you may find useful.
How will I be taught?
The eLearning course is available via eLearn and can be accessed on a laptop, tablet, desktop or mobile phone. Once you complete the eLearning your records will be updated.
What will I learn?
As part of the course you will learn about:
- The common warning signs to look out for with potential suspect packages
- How to apply safe handling techniques of suspect packages
- Use appropriate emergency procedures if you come across a suspect package
What could I do next?
If you wish to undertake further training, you should discuss this with your line manager in the first instance. Details of other courses are available to view on https://eryc.link/coursefinder.