Developing and Using your Assertiveness skills (INTC00470)

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Online Course
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  • This is an East Riding Council staff course. If you are not a member of staff, you will not be able to apply or enrol to this course.

Course details

This session will provide you with the skills and knowledge to enable you to effectively communicate in the workplace with confidence, whilst demonstrating assertive behaviour skills. During the session you will have the opportunity to consider how new ways of working, including virtual meetings and conversations, impact on the choice of assertiveness skills deployed. You will be encouraged to consider and develop your own personal techniques, whilst being mindful of the characteristics between aggressive, assertive and passive behaviour and the resulting impacts. You will also be asked to identify situations either at work or in life generally where you could be more assertive. You will leave this session with a clear understanding of assertiveness skills and behaviours and with practised strategies for achieving successful outcomes.

What do I need to join the course?

This course is open to any member of staff who feels they need to improve their assertiveness skills. As the course is being delivered virtually through Microsoft Teams you will need to ensure that you are able to connect to the internet, have a web browser (e.g. Google chrome, Microsoft Edge) and are able to follow the links to take part in the virtual activities. This will include having some basic computer skills, including being able to use a keyboard and mouse.

What do I need to bring with me for the first session?

This course is delivered via virtual learning on Microsoft Teams. You will not need to attend any classroom delivery but you will need to commit to attending the virtual sessions at the specified date and time. In order to participate in the virtual sessions you will need access to the following:


Headset/earphones if required, including a microphone (unless you are able to work in an area where you will not be disturbed/disturb others

A reliable internet connection

An email address to access the virtual classroom

A means of using video conferencing e.g. integrated webcam, webcam, smart phone/tablet with camera

Access to MS Teams

You may also find it useful to have a notebook and pen to make notes.

How will I learn?

Your learning will be supported online by an experienced tutor through small and large group discussions, video clips, and reading materials.

What will I learn?

You will understand:

  • the differences between assertive, aggressive and passive behaviours
  • how assertiveness skills may need to change when working in a virtual way
  • how to develop confidence in the use of appropriate assertiveness skills
  • the advantages and disadvantages of using assertiveness and how to respond to different situations.
  • how to determine when and how to be assertive
  • how to develop and practise your personal strategy to achieve successful outcomes

What could I do next?

If you wish to undertake further training you should discuss this with your line manager in the first instance. Details of other courses are available to view on the course booking system.