Developing and Using your Assertiveness skills (INTC00470)

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Online Course

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This is an East Riding Council staff course. If you are not a member of staff, you will not be able to apply or enrol to this course.

Course details

This session will provide you with the skills and knowledge to enable you to effectively communicate in the workplace with confidence, whilst demonstrating assertive behaviour skills. During the session you will have the opportunity to consider how new ways of working, including virtual meetings and conversations, impact on the choice of assertiveness skills deployed. You will be encouraged to consider and develop your own personal techniques, whilst being mindful of the characteristics between aggressive, assertive and passive behaviour and the resulting impacts. You will also be asked to identify situations either at work or in life generally where you could be more assertive. You will leave this session with a clear understanding of assertiveness skills and behaviours and with practised strategies for achieving successful outcomes.

What do I need to join the course?

This course is open to any member of staff who feels they need to improve their assertiveness skills.

What do I need to provide for the first session?

Venue information is displayed at the top of this page.

If your course is delivered online:
You’ll need a reliable internet connection and a device such as a laptop, tablet or PC. A quiet space and headphones and a microphone are recommended for the best experience. Please be online and prepared when the session begins.

For face-to-face sessions:
Please bring a notepad or a device for making notes. Ensure you arrive promptly so the session can start on time.

How will I be taught?

Your learning will be supported by an experienced tutor through small and large group discussions, video clips, and reading materials.

What will I learn?

You will understand:

the differences between assertive, aggressive and passive behaviours
how assertiveness skills may need to change when working in a virtual way
how to develop confidence in the use of appropriate assertiveness skills
the advantages and disadvantages of using assertiveness and how to respond to different situations.
how to determine when and how to be assertive
how to develop and practise your personal strategy to achieve successful outcomes

What could I do next?

If you wish to undertake further training you should discuss this with your line manager in the first instance. Details of other courses are available to view on the course booking system.